The Path to Simplicity
PrivacyPolicy
EFFECTIVE SINCE
July 3, 2023
LAST UPDATED
July 20, 2024
Applicability
This Privacy Notice explains how Nova Labs, Inc. and our subsidiaries and affiliates collect and use personal information. It applies to our Helium Mobile website, mobile app, and any other of our products, hardware and services (collectively, “Services”) that directly link to this Notice. This Notice does not apply where it is not linked. This Notice does not apply to our employees or contractors.
What Information We Collect
Depending on the nature of our relationship with you and how you choose to use the Services, we may collect the following information:
Account Information: We collect information relating to your account. For example, we collect basic registration details like name, address and email address. We also collect your telephone number and username when you create an account.
Transaction and Billing Information: When you buy a product or purchase a subscription we collect billing information. This includes your form of payment and billing address. We collect other information about your use of your digital asset wallet, including asset types and balances.
Location Information: We collect your zip code and state. Based on your IP address, we may also derive location information. Precise location data may be collected with certain features enabled through the Services.
Customer Proprietary Network Information (CPNI): Certain information relates to your use of our voice Services including the type, quantity, destination, technical configuration, and amount of use.
Device and Performance Information: Information about your device and its performance, including connected third-party devices, speed, signal strength, and product identifiers.
Feedback & Voluntarily Provided Information: We collect information given when completing surveys or communicating with customer service.
Job Application Information: If you apply for a job, we collect information about your education and work history.
How We Use Information
To Communicate with You: Respond to inquiries and send alerts or notifications.
To Provide and Improve Services: Process orders, customize experiences, and analyze trends.
For Marketing Purposes: Share updates about new products and special offers where permitted by law.
To Protect Our Company and Users: Identify fraud and secure accounts.
How We Collect Information
Directly from You: Through account creation, purchases, and voluntary feedback.
Passively: Using tracking tools like cookies and web beacons.
From Others: Information may also be received from business partners.
We Combine Information
We combine online and offline collected information as permitted by law, across devices, and third-party sites.
When We Share Information
Within Our Companies: Sharing is done within our affiliates and subsidiaries.
With Service Providers: Trusted third-party vendors, without reselling or other uses.
To Comply with Law: Information may be shared to respond to legal requirements or in emergencies.
In Business Transfers: Sharing is permissible in the event of a sale or merger.
Your Choices
Opt-Out of Marketing: Follow instructions in promotional emails.
CPNI Choices: You may opt out of certain uses of your CPNI for marketing or affiliate purposes by contacting Customer Service.
Device Settings: Control certain settings on your mobile devices regarding location services and notifications.
Our Cookie and Ad Policy
You can control cookies and tracking tools via your browser settings. Blocking cookies may affect the functionality of our websites.
Updates
We may change our privacy notice and will notify of material changes as required by law.
How To Contact Us
For inquiries about our privacy practices or this notice, please contact us at hello@hellohelium.com.