Helium Status - Incident History

Incident History

2026-07-13 15:23 UTC - Decrease in Hotspot Heartbeats

Resolved - We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

2026-07-12 16:53 UTC

Investigating - We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.

2026-06-25 19:00 UTC - Helium packet Router - Maintenance

Completed - The scheduled maintenance has been completed.

2026-06-25 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-06-24 20:22 UTC

Scheduled - We will be performing a scheduled update to the Helium Packet Router (v1.7.0). No downtime is expected.

2026-04-15 01:00 UTC - Helium Mobile Hotspot Connection Issue

Resolved - Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

2026-04-02 21:17 UTC - IoT Network Improvements

Completed - The scheduled maintenance has been completed.

2026-04-02 20:17 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-04-02 20:16 UTC

Scheduled - We are currently updating our IoT infrastructure to enable support for custom multibuy services. This rollout is designed to expand our service capabilities without impact to system availability. There is no planned downtime for this update.

2026-03-26 18:27 UTC - Helium Packet Router Maintenance

Completed - The scheduled maintenance has been completed.

2026-03-26 17:24 UTC

Scheduled - Performance improvements and better handling of routing updates.

2026-03-16 20:00 UTC - Helium Packet Router Upgrade

Completed - The scheduled maintenance has been completed.

2026-03-16 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-03-13 17:24 UTC

Scheduled - The core team will be deploying updates to Helium Packet Router. This maintenance includes performance improvements.

2026-03-11 03:20 UTC - IoT Packet Router Diminished Performance

Resolved - This incident has been resolved.

2026-03-11 02:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results.

2026-03-11 02:04 UTC

Identified - A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve it.

2026-03-09 22:00 UTC - Helium Packet Router Maintenance

Completed - The scheduled maintenance has been completed.

2026-03-09 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-03-09 17:49 UTC

Scheduled - The core team will be deploying an infrastructure update to Helium Packet Router. We'll update this page when the deployment is complete.

2026-02-12 16:24 UTC - IMS-Prod Upgrade Service Interruption

Resolved - During the IMS-Prod upgrade, services experienced a brief outage due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

2026-02-02 16:00 UTC - IoT Oracle Infrastructure Update

Completed - The scheduled maintenance has been completed.

2026-02-02 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-01-29 22:47 UTC

Scheduled - The core team will be deploying an infrastructure update to IoT Oracles. While the update is in progress, some route configurations for OUI operators may fail to be accepted by the config service. IoT data transfer for existing routes will continue during this period. We'll update this page when the deployment is complete.

2026-01-27 19:54 UTC - World Explorer Degraded Service

Resolved - This incident has been resolved.

2026-01-27 17:57 UTC

Identified - An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

2026-01-15 15:47 UTC - Mobile Onboarding V3 Deployment

Completed - The scheduled maintenance has been completed.

2026-01-15 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2026-01-14 18:46 UTC

Scheduled - Onboarding V3 is scheduled to roll out tomorrow. We’ll deploy backend and firmware first, followed by the app update. There will be a short onboarding downtime during the transition, but the overall user experience remains the same with a faster, more seamless onboarding flow.

2025-12-09 14:00 UTC - Demand Sampling Enablement

Completed - The scheduled maintenance has been completed.

2025-12-09 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2025-12-08 18:10 UTC

Scheduled - The Core team is activating Demand Sampling for Helium Mobile Hotspots.

2025-12-03 05:00 UTC - IoT Config Maintenance

Completed - The scheduled maintenance has been completed.

2025-12-03 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

2025-12-02 20:43 UTC

Update - We will be performing routine IoT configuration maintenance. No downtime is expected, and device activity should continue operating normally throughout the window.

2025-11-23 00:01 UTC - Carrier Traffic Degradation

Resolved - The technical issue impacting service has been resolved. Carrier traffic has stabilized.

2025-11-15 17:54 UTC

Identified - The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner.

2025-11-15 00:57 UTC

Investigating - We’re seeing reduced traffic from one carrier starting yesterday.

2025-11-18 15:06 UTC - Cloudflare Outage

Resolved - Cloudflare services have recovered.

2025-11-18 14:36 UTC

Identified - Due to the current Cloudflare outage worldwide, some services are currently unavailable.

2025-11-13 13:00 UTC - Planned Maintenance Notice

Completed - The scheduled maintenance has been completed.

2025-11-13 12:00 UTC

In progress - Scheduled maintenance is currently in progress.

2025-11-11 21:11 UTC

Scheduled - We will be performing maintenance to optimize performance.

2025-11-07 14:27 UTC - Brownfield Service Degradation

Resolved - This incident has been resolved.

2025-11-06 14:38 UTC

Investigating - We’re currently investigating a Brownfield service degradation.

2025-10-17 14:47 UTC - Helium Mobile Builder Dashboard Outage

Resolved - This issue was resolved.

2025-10-16 23:40 UTC

Update - We are continuing to investigate this issue.

2025-10-16 23:32 UTC

Update - Note that the issue may affect explorer statistics related to data transferred and daily active users.

2025-10-16 23:30 UTC

Investigating - We are aware of an issue affecting access to the Helium Mobile Builder Dashboard.

2025-10-14 10:00 UTC - Brownfield RADIUS AAA Migration

Completed - The scheduled maintenance has been completed.

2025-10-14 08:00 UTC

In progress - Scheduled maintenance is currently in progress.

2025-10-13 18:27 UTC

Scheduled - Helium will be performing maintenance on the Brownfield Radiator system to improve stability and performance.

2025-10-09 10:00 UTC - Brownfield RADIUS AAA Migration

Completed - The scheduled maintenance has been completed.

2025-10-09 08:00 UTC

In progress - Scheduled maintenance is currently in progress.

2025-10-08 15:15 UTC

Scheduled - We’ll be performing maintenance on the Brownfield Radiator system to improve stability and performance.

2025-10-07 19:04 UTC - HMH - Speed Test Failures

Resolved - This incident has been resolved.

2025-09-03 13:47 UTC

Monitoring - A backend patch has been applied to address issues with Hotspots failing to submit speed tests.

2025-08-29 22:11 UTC

Identified - Following the recent Mobile Oracle infrastructure migration, a subset of HMHs are failing to submit speed tests.

2025-10-07 15:00 UTC - IoT Config Restart

Completed - The scheduled maintenance has been completed.

2025-10-07 14:00 UTC

In progress - Scheduled maintenance is currently in progress.

2025-10-06 17:00 UTC

Scheduled - We are restarting the IoT configuration service.

2025-10-01 21:23 UTC - Helium Wallet Native Swap Outage

Resolved - Native swap functionality has been restored with the release of Helium Wallet v2.14.17.

2025-10-01 19:35 UTC

Update - The fix for native swaps (v2.14.17) is currently in App Store review.

2025-10-01 18:06 UTC

Identified - Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs.

2025-09-22 06:00 UTC - HPR Maintenance

Completed - The scheduled maintenance has been completed.

2025-09-22 05:00 UTC

In progress - Scheduled maintenance is currently in progress.