# Helium Status - Incident History ## Incident History ### 2026-07-13 15:23 UTC - Decrease in Hotspot Heartbeats **Resolved** - We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward. --- ### 2026-07-12 16:53 UTC **Investigating** - We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated. --- ### 2026-06-25 19:00 UTC - Helium packet Router - Maintenance **Completed** - The scheduled maintenance has been completed. --- ### 2026-06-25 18:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2026-06-24 20:22 UTC **Scheduled** - We will be performing a scheduled update to the Helium Packet Router (v1.7.0). No downtime is expected. --- ### 2026-04-15 01:00 UTC - Helium Mobile Hotspot Connection Issue **Resolved** - Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised. --- ### 2026-04-02 21:17 UTC - IoT Network Improvements **Completed** - The scheduled maintenance has been completed. --- ### 2026-04-02 20:17 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2026-04-02 20:16 UTC **Scheduled** - We are currently updating our IoT infrastructure to enable support for custom multibuy services. This rollout is designed to expand our service capabilities without impact to system availability. There is no planned downtime for this update. --- ### 2026-03-26 18:27 UTC - Helium Packet Router Maintenance **Completed** - The scheduled maintenance has been completed. --- ### 2026-03-26 17:24 UTC **Scheduled** - Performance improvements and better handling of routing updates. --- ### 2026-03-16 20:00 UTC - Helium Packet Router Upgrade **Completed** - The scheduled maintenance has been completed. --- ### 2026-03-16 18:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2026-03-13 17:24 UTC **Scheduled** - The core team will be deploying updates to Helium Packet Router. This maintenance includes performance improvements. --- ### 2026-03-11 03:20 UTC - IoT Packet Router Diminished Performance **Resolved** - This incident has been resolved. --- ### 2026-03-11 02:44 UTC **Monitoring** - A fix has been implemented and we are monitoring the results. --- ### 2026-03-11 02:04 UTC **Identified** - A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve it. --- ### 2026-03-09 22:00 UTC - Helium Packet Router Maintenance **Completed** - The scheduled maintenance has been completed. --- ### 2026-03-09 19:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2026-03-09 17:49 UTC **Scheduled** - The core team will be deploying an infrastructure update to Helium Packet Router. We'll update this page when the deployment is complete. --- ### 2026-02-12 16:24 UTC - IMS-Prod Upgrade Service Interruption **Resolved** - During the IMS-Prod upgrade, services experienced a brief outage due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational. --- ### 2026-02-02 16:00 UTC - IoT Oracle Infrastructure Update **Completed** - The scheduled maintenance has been completed. --- ### 2026-02-02 15:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2026-01-29 22:47 UTC **Scheduled** - The core team will be deploying an infrastructure update to IoT Oracles. While the update is in progress, some route configurations for OUI operators may fail to be accepted by the config service. IoT data transfer for existing routes will continue during this period. We'll update this page when the deployment is complete. --- ### 2026-01-27 19:54 UTC - World Explorer Degraded Service **Resolved** - This incident has been resolved. --- ### 2026-01-27 17:57 UTC **Identified** - An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly. --- ### 2026-01-15 15:47 UTC - Mobile Onboarding V3 Deployment **Completed** - The scheduled maintenance has been completed. --- ### 2026-01-15 14:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2026-01-14 18:46 UTC **Scheduled** - Onboarding V3 is scheduled to roll out tomorrow. We’ll deploy backend and firmware first, followed by the app update. There will be a short onboarding downtime during the transition, but the overall user experience remains the same with a faster, more seamless onboarding flow. --- ### 2025-12-09 14:00 UTC - Demand Sampling Enablement **Completed** - The scheduled maintenance has been completed. --- ### 2025-12-09 10:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2025-12-08 18:10 UTC **Scheduled** - The Core team is activating Demand Sampling for Helium Mobile Hotspots. --- ### 2025-12-03 05:00 UTC - IoT Config Maintenance **Completed** - The scheduled maintenance has been completed. --- ### 2025-12-03 04:00 UTC **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary. --- ### 2025-12-02 20:43 UTC **Update** - We will be performing routine IoT configuration maintenance. No downtime is expected, and device activity should continue operating normally throughout the window. --- ### 2025-11-23 00:01 UTC - Carrier Traffic Degradation **Resolved** - The technical issue impacting service has been resolved. Carrier traffic has stabilized. --- ### 2025-11-15 17:54 UTC **Identified** - The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. --- ### 2025-11-15 00:57 UTC **Investigating** - We’re seeing reduced traffic from one carrier starting yesterday. --- ### 2025-11-18 15:06 UTC - Cloudflare Outage **Resolved** - Cloudflare services have recovered. --- ### 2025-11-18 14:36 UTC **Identified** - Due to the current Cloudflare outage worldwide, some services are currently unavailable. --- ### 2025-11-13 13:00 UTC - Planned Maintenance Notice **Completed** - The scheduled maintenance has been completed. --- ### 2025-11-13 12:00 UTC **In progress** - Scheduled maintenance is currently in progress. --- ### 2025-11-11 21:11 UTC **Scheduled** - We will be performing maintenance to optimize performance. --- ### 2025-11-07 14:27 UTC - Brownfield Service Degradation **Resolved** - This incident has been resolved. --- ### 2025-11-06 14:38 UTC **Investigating** - We’re currently investigating a Brownfield service degradation. --- ### 2025-10-17 14:47 UTC - Helium Mobile Builder Dashboard Outage **Resolved** - This issue was resolved. --- ### 2025-10-16 23:40 UTC **Update** - We are continuing to investigate this issue. --- ### 2025-10-16 23:32 UTC **Update** - Note that the issue may affect explorer statistics related to data transferred and daily active users. --- ### 2025-10-16 23:30 UTC **Investigating** - We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. --- ### 2025-10-14 10:00 UTC - Brownfield RADIUS AAA Migration **Completed** - The scheduled maintenance has been completed. --- ### 2025-10-14 08:00 UTC **In progress** - Scheduled maintenance is currently in progress. --- ### 2025-10-13 18:27 UTC **Scheduled** - Helium will be performing maintenance on the Brownfield Radiator system to improve stability and performance. --- ### 2025-10-09 10:00 UTC - Brownfield RADIUS AAA Migration **Completed** - The scheduled maintenance has been completed. --- ### 2025-10-09 08:00 UTC **In progress** - Scheduled maintenance is currently in progress. --- ### 2025-10-08 15:15 UTC **Scheduled** - We’ll be performing maintenance on the Brownfield Radiator system to improve stability and performance. --- ### 2025-10-07 19:04 UTC - HMH - Speed Test Failures **Resolved** - This incident has been resolved. --- ### 2025-09-03 13:47 UTC **Monitoring** - A backend patch has been applied to address issues with Hotspots failing to submit speed tests. --- ### 2025-08-29 22:11 UTC **Identified** - Following the recent Mobile Oracle infrastructure migration, a subset of HMHs are failing to submit speed tests. --- ### 2025-10-07 15:00 UTC - IoT Config Restart **Completed** - The scheduled maintenance has been completed. --- ### 2025-10-07 14:00 UTC **In progress** - Scheduled maintenance is currently in progress. --- ### 2025-10-06 17:00 UTC **Scheduled** - We are restarting the IoT configuration service. --- ### 2025-10-01 21:23 UTC - Helium Wallet Native Swap Outage **Resolved** - Native swap functionality has been restored with the release of Helium Wallet v2.14.17. --- ### 2025-10-01 19:35 UTC **Update** - The fix for native swaps (v2.14.17) is currently in App Store review. --- ### 2025-10-01 18:06 UTC **Identified** - Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. --- ### 2025-09-22 06:00 UTC - HPR Maintenance **Completed** - The scheduled maintenance has been completed. --- ### 2025-09-22 05:00 UTC **In progress** - Scheduled maintenance is currently in progress.