Helium Status - Incident History

Incident History

Decrease in Hotspot Heartbeats

• Date: Jul 13, 2026, 15:23 UTC
  Status: Resolved
  We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

Helium Packet Router - Maintenance

• Date: Jun 25, 2026, 19:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Jun 25, 2026, 18:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Jun 24, 2026, 20:22 UTC
  Status: Scheduled
  We will be performing a scheduled update to the Helium Packet Router (v1.7.0). No downtime is expected.

Helium Mobile Hotspot Connection Issue

• Date: Apr 15, 2026, 01:00 UTC
  Status: Resolved
  Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally.
  A fix is being worked on for affected hotspots - if you experience this behavior, restarting your hotspot is advised.

IoT Network Improvements

• Date: Apr 2, 2026, 21:17 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Apr 2, 2026, 20:17 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Apr 2, 2026, 20:16 UTC
  Status: Scheduled
  We are currently updating our IoT infrastructure to enable support for custom multibuy services. This rollout is designed to expand our service capabilities without impact to system availability. There is no planned downtime for this update.

Helium Packet Router Maintenance

• Date: Mar 26, 2026, 18:27 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Mar 26, 2026, 17:24 UTC
  Status: Scheduled
  Performance improvements and better handling of routing updates.

Helium Packet Router Upgrade

• Date: Mar 16, 2026, 20:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Mar 16, 2026, 18:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Mar 13, 2026, 17:24 UTC
  Status: Scheduled
  The core team will be deploying updates to Helium Packet Router. This maintenance includes performance improvements.

IoT Packet Router Diminished Performance

• Date: Mar 11, 2026, 03:20 UTC
  Status: Resolved
  This incident has been resolved.

• Date: Mar 11, 2026, 02:44 UTC
  Status: Monitoring
  A fix has been implemented and we are monitoring the results.

• Date: Mar 11, 2026, 02:04 UTC
  Status: Identified
  A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.

Helium Packet Router Maintenance

• Date: Mar 9, 2026, 22:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Mar 9, 2026, 19:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Mar 9, 2026, 17:49 UTC
  Status: Scheduled
  The core team will be deploying an infrastructure update to Helium Packet Router. We’ll update this page when the deployment is complete.

IMS-Prod Upgrade Service Interruption

• Date: Feb 12, 2026, 16:24 UTC
  Status: Resolved
  During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

IoT Oracle Infrastructure Update

• Date: Feb 2, 2026, 16:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Feb 2, 2026, 15:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Jan 29, 2026, 22:47 UTC
  Status: Scheduled
  The core team will be deploying an infrastructure update to IoT Oracles. While the update is in progress, some route configurations for OUI operators may fail to be accepted by the config service. IoT data transfer for existing routes will continue during this period. We’ll update this page when the deployment is complete.

World Explorer Degraded Service

• Date: Jan 27, 2026, 19:54 UTC
  Status: Resolved
  This incident has been resolved.

• Date: Jan 27, 2026, 17:57 UTC
  Status: Identified
  An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

Mobile Onboarding V3 Deployment

• Date: Jan 15, 2026, 15:47 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Jan 15, 2026, 14:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Jan 14, 2026, 18:46 UTC
  Status: Scheduled
  Onboarding V3 is scheduled to roll out tomorrow (Thursday). We’ll deploy backend and firmware first, followed by the app update. There will be a short onboarding downtime during the transition, but the overall user experience remains the same with a faster, more seamless onboarding flow. Deployers should ensure their Builder App is up to date. This updated flow uses the Hotspot QR code as the onboarding key, so users should keep their QR codes secure prior to setup.

Demand Sampling Enablement

• Date: Dec 9, 2025, 14:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Dec 9, 2025, 10:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Dec 8, 2025, 18:10 UTC
  Status: Scheduled
  The Core team is activating Demand Sampling for Helium Mobile Hotspots. This functionality will allow newly asserted Hotspots to handle unrewarded carrier traffic for a period of two weeks in order to better determine eligibility for full offload activation. Hotspots with activated MNO carrier offload are unaffected. This feature is being enabled via a configuration change without additional firmware updates. No user action is required.

IOT Config Maintenance

• Date: Dec 3, 2025, 05:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Dec 3, 2025, 04:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Dec 2, 2025, 20:43 UTC
  Status: Update
  We will be performing routine IoT configuration maintenance. No downtime is expected, and device activity should continue operating normally throughout the window.

Carrier Traffic Degradation

• Date: Nov 23, 2025, 00:01 UTC
  Status: Resolved
  The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.

• Date: Nov 15, 2025, 17:54 UTC
  Status: Identified
  The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.

• Date: Nov 15, 2025, 00:57 UTC
  Status: Investigating
  We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.

Cloudflare Outage

• Date: Nov 18, 2025, 15:06 UTC
  Status: Resolved
  Cloudflare services have recovered.

• Date: Nov 18, 2025, 14:36 UTC
  Status: Identified
  Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.

Planned Maintenance Notice

• Date: Nov 13, 2025, 13:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Nov 13, 2025, 12:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Nov 11, 2025, 21:11 UTC
  Status: Scheduled
  We will be performing maintenance to optimize performance.

Brownfield Service Degradation

• Date: Nov 7, 2025, 14:27 UTC
  Status: Resolved
  This incident has been resolved.

• Date: Nov 6, 2025, 14:38 UTC
  Status: Investigating
  We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

Helium Mobile Builder Dashboard Outage

• Date: Oct 17, 2025, 14:47 UTC
  Status: Resolved
  This issue was resolved.

• Date: Oct 16, 2025, 23:40 UTC
  Status: Update
  We are continuing to investigate this issue.

Brownfield RADIUS AAA Migration

• Date: Oct 14, 2025, 10:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Oct 14, 2025, 08:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Oct 13, 2025, 18:27 UTC
  Status: Scheduled
  Helium will be performing maintenance on the Brownfield Radiator system to improve stability and performance. During this time, Brownfield (Helium Plus) networks may experience brief service interruptions. Impact applies to brownfield setups only. Short service interruptions may occur during the migration window. Helium will monitor the process closely to minimize disruption. No changes are needed from deployers.

• Date: Oct 9, 2025, 10:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Oct 9, 2025, 08:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

• Date: Oct 8, 2025, 15:15 UTC
  Status: Scheduled
  We’ll be performing maintenance on the Brownfield Radiator system to improve stability and performance. During this time, brownfield setups may experience brief service interruptions.

HMH - Speed Test Failures

• Date: Oct 7, 2025, 19:04 UTC
  Status: Resolved
  This incident has been resolved.

• Date: Sep 3, 2025, 13:47 UTC
  Status: Monitoring
  A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.

IoT Config Restart

• Date: Oct 7, 2025, 15:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Oct 7, 2025, 14:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.

Helium Wallet Native Swap Outage

• Date: Oct 1, 2025, 21:23 UTC
  Status: Resolved
  Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps.

HPR Maintenance

• Date: Sep 22, 2025, 06:00 UTC
  Status: Completed
  The scheduled maintenance has been completed.

• Date: Sep 22, 2025, 05:00 UTC
  Status: In progress
  Scheduled maintenance is currently in progress. We will provide updates as necessary.